Welcome To Wave Telecom

Terms & Conditions

The terms and conditions of service relating to all Wave Telecom's current products and services can be found in the relevant sections below.

Terms and conditions of service are important and should be read carefully before applying for the product or service they relate to.

PDF Website (effective 03/11/09)
Covering all aspects of the Wave Telecom website.

Pay Monthly Mobile Telephone Service (effective 03/11/09)
PDF

Freedom pre-paid mobile service (effective 11/08/10)
Covering all aspects of the Wave Telecom mobile services, BlackBerry Enterprise Solution and BlackBerry Internet Solution. An SLA schedule describes the performance we will aim to achieve.

Data Services (effective 03/11/09)

Covering all Wave-supplied private circuits, internet connection and data networking services. An SLA schedule describes the performance we will aim to achieve for our Private Circuit Services and our Internet Backbone Service

PDF

Colocation Services (effective 24/04/10)
Covering all details regarding Wave Colocation Services

PDF

Wave Telecom Business Continuity(effective 24/04/10)
Covering all details regarding Wave Telecoms Business Continuity Services.

ISVR Services (effective 03/11/09)
Covering our Your Call and our least cost call routing services

Advertising and Listing (effective 03/11/09)
Covering all advertising and listings purchased from Wave Telecom

Support Services (effective 03/11/09)
Covering any additional support contracts we provide on equipment or services. An SLA schedule describes the performance we will aim to achieve.

General Services (effective 03/11/09)
Covering general engineering installation work and training etc

Equipment Purchase (effective 03/11/09)
pdf

Equipment Rental (effective 03/11/09)
Covering all equipment rented or purchased from Wave Telecom

PDF Service Level Agreement (effective 04/06/04)
Our standard SLA document describes how we will provide services to a standard level, where applicable. Separate schedules describe the SLA in detail for each service.